FAQ

 

Where is EmJ Pilates located and is parking available?

We are conveniently located in West Reading, one block off of Penn Avenue.  Our address is:

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718 Reading Avenue

West Reading PA 19611

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The studio entrance is at the back of the building.  You can park in the small lot behind the building which you can access via Court Street.  If parking is not available behind the building, street parking is available along Reading Avenue or across the street in the parking lot.  There is a pedestrian tunnel between buildings that will get you to the back of the studio.  Street parking is restricted for street sweeping the 1st and 3rd Thursdays from 8 am - 12 pm, April through December.

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What pieces of apparatus do you have in the studio?

Our studio is fully equipped with the following Gratz apparatus: Reformers, Cadillac, Wunda Chair, High Chair, Arm Chair, Ladder Barrel, Spine Corrector, Baby Barrels, Pedi-Pole, and Foot Correctors.  In addition, we have a variety of Magic Circles, Toe Exercisers, a Balanced Body high/incline mat and other props.

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What form of payment do you accept?

We accept cash, check and some credit cards. We use the Glofox system for credit card payments. Regardless of how you pay you will be able to track your sessions on the Glofox system. ​

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What should I wear for my sessions?

Wear comfortable workout clothes. Clothing without zippers or sharp snaps and no jewelry or watches. This is for your safety and to protect the apparatus from damage.

No shoes are necessary and socks are optional.  We sell grip socks in the studio.

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What is your cancellation policy?

A minimum of 12 hour notice from scheduled session time is required for cancellation regardless of reason.  Less than 12 hour notice will result in required payment for the session.

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Can I do Pilates if I’m Pregnant?

If you are new to Pilates we recommend waiting until after delivery and you are cleared by your doctor to start. If you are a current client and have doctor approval, please discuss with your instructor.​

 

Can I bring my children to the studio while I workout?

Unfortunately our studio does not have the ability to provide child care. Our reception area is reserved for clients pre and post session and is not adequate in size nor staffed for unattended children. It is not safe for children to be in the studio area around the apparatus. Therefore we ask that children are not brought into the studio.

 

Can I give pilates sessions as a gift to friends or family members? Yes! Gift certificates are available. Please call the studio or ask your instructor for more information.

 

Can I start out doing a duet session as a beginner?

It is best to start with one on one sessions so your instructor can assess your fitness level and needs. If you are an existing client and would like to try duet sessions please discuss this with your instructor. 

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What is Glofox?

 Glofox is the system we use to track your upcoming and purchased sessions. You can download the app or use www.glofox.com. Every client will need to create a Glofox account. This system will allow you to see upcoming sessions, purchase sessions and track how many sessions you have left. Glofox will send you notifications of scheduled appointments, appointment reminders and when you are out of sessions in a package. If you have trouble using the app, making payment or following email links, please notify Emily by text at 717.201.3700 or email at emjpilates@gmail.com.  If you can include a screenshot of an error message, it would be helpful. More information will follow soon to help troubleshoot common issues.